Welcome to the Order Shipping page. Below you’ll find everything you need to know about our shipping options, timelines, and policies to ensure your order reaches you smoothly.
1. Shipping Options & Rates
We offer FREE shipping for all items unless indicated otherwise.
2. Order Processing Time
All orders are processed within 1-3 business days. For extra busy periods e.g. Christmas, Black Friday please allow 1-4 days. Orders placed after 3 PM (local time) or on weekends and holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
3. Tracking Your Order
After your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress on our Tracking Page.
If you don’t receive a tracking email, please check your spam folder or contact our support team via Contact Us page.
4. Delivery Delays
Occasionally, there may be delays due to:
– High order volumes (e.g., during holidays or special promotions).
– Customs clearance (for international orders).
– Adverse weather conditions or other factors outside of our control.
We appreciate your patience and will do everything we can to keep you informed of any updates.
5. Shipping Restrictions
We currently do not ship to the following regions:
– P.O. Boxes or APO/FPO addresses.
– Certain remote or restricted areas.
Please contact us if you’re unsure whether we ship to your location.
6. International Shipping
We ship internationally to select countries. Import duties, taxes, and customs fees are not included in our product prices and may be charged upon delivery. These fees are the responsibility of the customer.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
1. Contact our support team within 7 days of delivery.
2. Provide your order number, photos (if applicable), and details of the issue.
We will work quickly to resolve the matter and ensure your satisfaction.
8. Address Changes
If you need to change your shipping address after placing an order, please contact us immediately. Address changes may not be possible once your order has been processed.
9. Contact Us
For any shipping-related questions, feel free to reach out:
📧 Email: Please use our Contact Us form
📞 Phone: TBA
Thank you for shopping with us! We are committed to delivering your orders on time and in perfect condition.
Happy Shopping!
uberclimb.com